We offer TYPO3 support in a package deal.
TYPO3 has been considered one of the most powerful and reliable content management systems (CMS) on the market for many years. But even the best system occasionally stalls or needs a little technical attention here and there (security updates, etc.). Or perhaps you just want to quickly and easily add a new feature or make a change. That's where our TYPO3 experts and TYPO3 support team come in.
Help from experts:
Support and maintenance contracts
With our TYPO3 support or maintenance contracts, our specialists are available to assist you with any technical questions or problems relating to TYPO3.
Our round-the-clock problem-solving solution: 24/7 TYPO3 support
As we all know, problems are there to be solved. But what if a problem simply does not adhere to typical problem-solving hours, i.e. business hours? In these cases, we offer 24/7 TYPO3 support in addition to our basic packages. This service will take care of your concerns even outside normal business hours.
More service for less money:
Our service level agreements
With our service level agreements (SLA), you secure fixed support hour quotas at a discounted base price and with guaranteed response times. This means that when you sign the contract, you can be sure that you will receive fast assistance at fixed conditions if you need service. This is a service that is particularly appreciated by customers with a business-relevant CMS. As a TYPO3 agency, we offer our SLA in various packages.
Select your TYPO3 support level!
Our offer is aimed exclusively at commercial customers. All prices are subject to 19% VAT.
| Bronze | Silver | Gold | Platinum |
|---|---|---|---|
| 2-hour inclusive quota | 4-hour inclusive quota | 8-hour inclusive quota | 24-hour inclusive quota |
| 8-hour response time | 8-hour response time | 8-hour response time | 4-hour response time |
| 290 € per month | 560 € per month | 1.080 € per month | 3.120 € per month |
| Can be cancelled monthly | Can be cancelled monthly | Can be cancelled monthly | Can be cancelled monthly |
| 145 €/h | 140 €/h | 135 €/h | 130 €/h |
Would you like a little more?
24/7 TYPO3 support
Available around the clock
Each basic package can be expanded to include the option of 24/7 TYPO3 support.
For an additional monthly fee of €3,000, our TYPO3 support team is available around the clock. 24 hours a day. 7 days a week.
Express service
When things need to be done quickly
If you unexpectedly need our urgent assistance – even for minor issues – we have a solution for you: our Support Express option. Your request will be processed immediately!
Surcharge on top of the standard support price:
15 € per 15 minutes
Still unsure?
Best TYPO3 service guaranteed
Don't want to commit to a contract or want to test us thoroughly first? No problem.
That's exactly why our TYPO3 support contracts can be cancelled on a monthly basis. No ifs, ands or buts.
Since our TYPO3 support already has many enthusiastic customers, we are of course happy to offer you a longer cancellation period on request. This provides you and us with the ideal basis for a long-term partnership.
Questions and Answers
What activities are covered by the TYPO3 support contract?
We are happy to assist you with the following activities. If you require additional support in other areas, please do not hesitate to contact us – we are happy to help!
General
- Consulting and answering questions
- Monitoring the operating system, database, web server and application layer
- Monitoring availability
- Receiving reports via the ticket system, assigning priorities and communicating response times
Content maintenance
- Entering specified texts and image content, including any necessary image editing, as well as testing and going live after approval by the customer
- Entering new categories in the navigation area
- Inserting and replacing videos
- Editorial changes and adjustments
- Archive maintenance
Technical TYPO3 support
- Troubleshooting
- General technical support
- Advice on optimisation
- Restoration of the TYPO3 website in the event of malfunction
- Error analysis on websites
- Configuration changes to the TYPO3 system
- System tuning and optimisation
How can I sign up for a TYPO3 support contract?
- Select a TYPO3 support level.
- Fill out the enquiry form with your contact details.
- We will send you the appropriate contract as soon as possible.
- Sign this contract and return it to us.
What are the minimum term and notice period?
- The contract begins on the date agreed with you and has a minimum term of one month.
- The contract is automatically renewed on a monthly basis for a further month.
- You can terminate the contract on a monthly basis without giving reasons.
- You can also terminate the contract extraordinarily for important reasons.
How long are the response times?
Unless otherwise specified, we provide TYPO3 support on working days (Monday to Friday) between 9:00 a.m. and 6:00 p.m. We will then inform you within the agreed response time about the expected processing effort and processing period.
Our response times depend on the TYPO3 support level you have requested:
- Bronze: 8 hours
- Silver: 8 hours
- Gold: 8 hours
- Platinum: 4 hours
If you have also requested 24/7 TYPO3 support, we will of course also assist you outside the above-mentioned times.
How exactly is TYPO3 support billed?
- Billing is carried out monthly in the amount of the agreed inclusive quota. If additional expenses are incurred, these will be charged based on the support level price.
- For billing based on time spent, our processing times are recorded in detail and billed per quarter hour or part thereof.
- With each invoice, you will receive a detailed statement of services with time recording. This statement contains a brief description of the activities we have performed.
How does Support Express work?
In our ticket system, you can increase the default priority to Immediate or Support Express for an additional charge.
If you use Support Express, the hourly rate for processing increases by 60 euros per hour or 15 euros per 15 minutes or part thereof.
Competent
Experienced TYPO3 integrators
Satisfied support customers since 2002
4 practical service levels
Secure
Billing accurate to the nearest 15 minutes
Performance records with time tracking
- Data protection compliant
Easy
Telephone: +49 69 2475218-50
Email: support(at)dkd.de